Returns & Exchange Policy

Returns & Exchange Policy – HamaLeather

At HamaLeather, we specialize in premium leather Peshawari Chappals, crafted with tradition, durability, and comfort in mind. Every pair goes through quality checks to ensure excellence. However, if an exchange is required, we’re here to assist you.

1. Exchange Eligibility

You may request an exchange within 7 days of receiving your order if:

• The Peshawari Chappal is unused and unworn

• The product is returned in original condition, including box and tags

• The request is for size adjustment or article change

🛑 Exchanges are not applicable for worn, altered, or custom-made leather chappals.

2. Items Not Eligible for Exchange

The following are not eligible for exchange:

• Discounted or sale items

• Used or damaged leather chappals

• Items returned without original packaging

• Products already exchanged once

3. Exchange Process

To initiate an exchange:

1. Contact us on WhatsApp 0304-5122012 within 7 days of delivery

2. Share your Order Number and exchange reason

3. Our team will guide you through the return process

4. Once the item is received and approved, a replacement will be dispatched (subject to stock availability)

📦 Courier charges for exchange will be paid by the customer

4. Wrong or Defective Product

If you receive:

• A wrong Peshawari Chappal

• A damaged product

• A manufacturing defect

Please inform us within 24 hours of receiving the order.
After verification, HamaLeather will replace the item free of cost.

5. Refund Policy

HamaLeather follows a strict No Refund Policy. Refunds are only processed in rare situations, such as:

• The ordered chappal is out of stock after confirmation

• The product is delivered in a severely damaged condition and cannot be replaced

Approved refunds will be issued via Bank Transfer / JazzCash / EasyPaisa within 5–7 working days.

6. Important Information

• All exchanges are subject to product inspection

• If the desired size or article is unavailable, we may offer:

  • An alternate design

  • A store voucher of equal value

• HamaLeather reserves the right to accept or decline any exchange request

Need Help?

📞 WhatsApp: 0304-5122012
📧 Email: hamaleather.hl@gmail.com
🕒 Support Hours: Monday – Saturday | 11:00 AM – 6:00 PM

HamaLeather
Authentic Leather. Timeless Peshawari Craft.